Frequently Asked Questions
Everything you need to know about shopping with L'Occitane Malaysia.
What is the standard delivery time within Malaysia?
Orders within Peninsular Malaysia typically arrive within 3 to 5 business days, while deliveries to East Malaysia may take 5 to 7 business days.
How can I track my order status?
Once your order is shipped, you will receive an email notification containing a tracking number and a link to our courier partner's website.
What is your return and exchange policy?
We accept returns for products purchased online within 14 days of receipt, provided they are unopened and in their original packaging. Please contact our customer service team to initiate the process.
Are L'Occitane products safe for sensitive skin?
Most of our products are formulated with natural ingredients and are dermatologically tested. However, we recommend checking the specific ingredient list or consulting with our beauty advisors if you have known allergies.
Do you offer complimentary gift wrapping?
Yes, you can select the 'Gift Wrap' option at checkout to have your items beautifully packaged in our signature L'Occitane yellow box with a personalized message.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay and Touch 'n Go.