Returns & Exchanges

At L'Occitane Malaysia, we are committed to your satisfaction and offer a 30-day return policy for products purchased through our official online store that are damaged, defective, or incorrect. We ensure a seamless process to help you maintain your beauty routine with complete peace of mind.

Return Process

• 1.
  Contact Customer Service

  Notify our Beauty Advisors within 30 days of receiving your order by emailing [email protected] with your order number and photos of the item.

• 2.
  Verification Process

  Our team will review your request to ensure the product is in its original, unopened packaging and meets our quality discrepancy criteria.

• 3.
  Pack and Return

  Once approved, securely pack the items in their original shipping box along with the delivery note and send them to our designated return center.

• 4.
  Refund or Exchange

  After we receive and inspect the returned goods, we will process your replacement or issue a full refund to your original payment method within 14 business days.